Booking Terms and Conditions vary according to the campground that is booked.
Please read these terms carefully when booking with us
These terms and conditions (“Booking Conditions”) apply when you book a site/ pitch at a COA Campground - meaning those that are owned or managed by Campground Officials acting under the auspices of the Camping and Outdoors Association Ltd (ACN 664 338 792), trading as Campground Owners Association and, as explained below.
These Booking Conditions incorporate the Campground Rules, the Safety at Campgrounds terms and any other document referred to within them or that we brought to your attention before confirming your booking, including our Privacy Policy, Website Terms of Use and Cookies Policy shall apply to each booking you make and shall form the basis of your contract with COA Operations Pty Ltd (ACN 659 533 285), trading as COA Club (“we” “us” and “our”). COA is contracted by the Camping and Outdoors Association Ltd to provide CEO, organisation management, booking, club and associated services. COA is the owner and operator of www.coa.au. Please read the Booking Conditions carefully as they set out our respective rights and obligations. References to "you" and "your" and “they” in these Booking Conditions mean all persons named on the booking (including anyone who is added or substituted at a later date) or any of them the contract between us for a booking (the contract). These booking conditions apply to both members and non-members of the Club.
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:
- they have read these Booking Conditions and has the authority to and does agree to be bound by them;
- they consent to our use of personal data in accordance with our Privacy Policy and are authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions or disabilities and dietary requirements);
- they are over 18 years of age and where placing an order for services with age restrictions declares that they, and all members of the party are of the appropriate age to purchase those services;
- they accept financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
If you accept these Booking Conditions, the Campground Rules and the Safety at Campgrounds, please tick the appropriate box as part of the site booking process via the website. When booking via our contact centre or directly with site staff you must accept these Booking Conditions as part of the booking process. If you refuse to accept these Booking Conditions when placing a booking on any of our booking channels, you will not be able to make a booking.
Club members may consult your COA Campgrounds Directory & Handbook or call us on 0457 675 485 for more information relating to these Booking Conditions.
APPLICABLE TO ALL BOOKINGS
1. Use of our website
Your use of our website is governed by our Website Terms of Use. Please take the time to read this, as it includes important terms which apply to you.
The images of COA Campgrounds on our website are for illustrative purposes only. Although we make every effort to present a true reflection of COA Campgrounds and their surroundings, there may have been changes to either since the images were taken.
You may view prices of sites/ pitches at COA Campgrounds and make bookings, subject to availability, for sites/ pitches at COA Campgrounds, through our website, our booking App or via our contact centre.
While we accept responsibility for statements and representations made by our duly authorised agents (for example, our site officials), variations to these Booking Conditions will only be valid when confirmed in writing by us.
2. How we use your personal information
We only use your personal information in accordance with our Privacy Policy and Cookies Policy. Please take the time to read these, as they include important terms which apply to you.
3. Booking and Paying for your Arrangements
Members are encouraged to place a new booking via the COA website, however you can also book directly with each COA Campground. Bookings will be confirmed in real-time, and your credit card debited according to the terms of the rate selected for the booking. There may be extra charges, (e.g. key deposit) that are payable upon arrival at the property.
Our booking process allows you to check and amend any errors before submitting your booking directly to the campground. Please take the time to read and check your booking at each stage of the booking process. Please notify us of any errors in pricing or changes to your details that impact on your confirmed booking as soon as you become aware of them. You may amend your personal and booking details online. We cannot be held responsible if a change in your details means we can no longer accommodate you or your outfit at a COA Campground.
A booking, and binding contract, is made with us when you complete our booking process including payment by you of the applicable minimum required deposit and we issue you with a booking confirmation. Upon receipt, if you believe that any details on the booking confirmation or any other document are wrong you must advise us immediately. We reserve the right to return your deposit and decline to issue a booking confirmation at our absolute discretion.
A binding contract is also made when a booking and required payments take place at the campsite itself, for example when arriving at a campsite and placing a booking.
a) Non-refundable rate
Your credit card will be charged for your full stay at the time of the booking. Bookings are completely non-refundable and non-transferable.
b) Specials and packages
Your credit card will be charged for your full stay at the time of the booking. All specials and packages are non-refundable unless otherwise stated on the booking page.
c) Membership
COA Club Membership is required to make a booking at any COA campground.
d) Non-member supplement
A non-member supplement applies to any site/ pitch and is chargeable on a per night basis. To avoid this fee non-members are encouraged to join the COA Club and become a member either before or upon the arrival date (we cannot refund non-member supplements mid-way through a stay on one of our campsites, we can only do this before or at the point of arrival).
e) Age
Any guests under 18 years old must be travelling with a responsible adult. A responsible adult is defined as: A parent, guardian, or step-parent, grandparent, sibling, spouse who is over the age of 18 years; a person 18 years or over who is acting in place of a parent and who could reasonably be expected to exercise responsible supervision of the minor – for example, a sporting coach, responsible carer or supervisor or teacher. Please refer to COA's Child Safety Policy for full details.
Guests under the age of 18 years must never be booked or stay in co-living (shared) rooms. If you are travelling with children and booking a cabin, please make sure you book a private room. Children must be directly supervised at all times while on a campground. Some campgrounds have licensed bar areas and require all guests under 18 to be accompanied by a parent/legal guardian in these areas.
f) Maximum stay durations
The maximum stay duration on COA Campgrounds varies between 21 and 28 days. This information is made clear on each campground website page. Plus, at the point of booking, availability will be limited within the calendar to reflect the maximum stay duration. You will be required to provide two days (nights) absence from an individual campsite between sequential stays where each stay extends to the maximum stay duration.
However, you are freely able to move from one COA Campground to another on consecutive days and enjoy up to the maximum duration at each campground (i.e. the two day absence period does not apply when moving from one campsite to another).
4. Price of site/ pitches and Accuracy
The published/advertised prices are valid only for the duration that those prices are published and are subject to change at the sole discretion of the campground. In the event that published prices change, the new published prices will apply to new bookings made and the old published prices will not apply to new bookings.
We make every effort to display prices on our website and booking confirmation correctly. However occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances.
From time to time, we may need to make changes to the published prices after your booking has been confirmed. In such circumstances, the following may apply: (a) where the revised price is less than the price stated in the booking confirmation, we may charge the lower amount; (b) if the revised price is higher than the price stated in the booking confirmation, we will contact you as soon as possible to inform you of this change and provide you the option of continuing your booking at the revised price or cancelling your booking (if we are unable to contact you using the contact details you provided during the booking process, we will treat the booking as cancelled and notify you in writing); or (c) where the revised price is higher or less than the price stated at the time of booking we may leave your booking unchanged.
The price of a booking includes GST (where applicable) at the applicable current rate chargeable in AU for the time being. However, if the rate of GST changes between the date of your contract and the date of your stay, we will adjust the GST you pay on any remaining payments.
5. How to pay
At the time of your booking, you will be asked to provide valid, up-to-date and complete credit and / or debit card details. Where you provide these details, you hereby directly authorise the applicable campground to bill such credit and / or debit card at the time of the booking in respect of the applicable rate at the time of the automatic balance payment. The COA booking site accepts the following debit and credit cards: MasterCard and Visa.
COA does not have any involvement or responsibility for the booking. Your booking is being made with the campground directly, as such terms and conditions will be provided by the campground and should be provided upon reservation. Any requests to transfer or cancel a booking should be made by contacting the campground directly.
6. Additional Changes
Switching site/ pitch type:
You may switch the site/ pitch type booked prior to arrival or upon arrival, subject to the availability of alternative pitch types. Where you switch pitch type more than 21 full days notice of the arrival date, if the price of the new pitch type is lower than the original pitch booked by you, your price will adjust and any balancing payment remaining on the booking will reduce. Where the price of the new pitch is higher you will be required to pay additional costs. Where you provide less than 21 full days notice you may switch to a cheaper pitch type but your price will not reduce; where you select a higher priced pitch you will be required to pay additional costs.
Switching campsite:
You may switch the campsite booked prior to arrival. Where you switch campsite booked more than 21 full days notice of the arrival date, you may do so by cancelling your original booking on our website or mobile App without penalty and placing a new booking at the new campsite (we will refund you the deposit on the original campsite booking and you will need to pay a new deposit for the new campsite booking). Alternatively you may call our contact centre who can process your change request.
Where you provide less than 21 full days' notice of your arrival date, we may be able to process your request to switch campsites in our contact centre only, providing the original booked dates (and therefore duration) remain unchanged. Additional costs may apply.
Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable in accordance with the paragraphs above.
Want to change Club campsites whilst on holiday? If it’s for the same dates, that’s fine, you won't lose your deposit - you can do this with help from site staff only. For example, you can shorten your stay at the campsite you’re on, providing you book an alternative Club campsite for the same dates. You can also do the reverse - extend the stay at the campsite you’re on and shorten your stay at the campsite you were due to visit.
7. Cancellations
IMPORTANT: Cancellation Terms and Conditions vary according to the rate purchased. If you need to cancel a booking you will need to contact the campground directly by phone or email. You may also contact our central reservations team by email at
Please allow at least 7-10 business days for processing of refunds by the campground. Without exception, all refunds will be deposited to the original credit card used for your booking.
Additional Information
Specific terms & conditions may apply for bookings booked during peak or events periods, with a minimum nights' stay, for example: Significant sporting, art, or music events, Easter, Australia Day, New Year's Eve, etc.
If you do not arrive and do not contact the property to cancel prior to the cancellation time - the property reserves the right to cancel your booking and resell the bed/room and you may be charged a cancellation fee.
8. Arrival and staying
Guests are not required to be vaccinated when staying at COA campgrounds across Australia unless there is a local health order in place as per the Safety at Campgrounds. If you are required to self-isolate or quarantine, please be advised you cannot be accommodated at a COA campground until after this has been completed.
Please ensure you check the reception hours of the campground. If you are arriving outside of reception opening hours, please contact the campground directly at least 24 hours ahead of your arrival. All guests are required to provide valid photo ID at check-in. Failure to provide government-issued, valid photo identification will result in your booking being cancelled by COA.
Only some properties are suitable for wheelchair access. Please check the campground information or contact the individual campground directly before making an online booking. You must comply to the Campground Rules throughout your stay.
9. Complaints
We make every effort to ensure that your booked arrangements run smoothly but if you do have a problem during your stay, please inform the campsite manager immediately who will endeavour to put things right for you.
If you wish to make a complaint please send notice of your complaint to us within 28 days of the end date of your stay via our ‘contact us’ page on our website (alternatively write to us at our head offices). Please keep communications concise and to the point and provide your booking reference to us so that we can investigate. This will assist us in quickly identifying your booking, addressing your concerns and speed up our response to you. Failure to follow the procedure set out in this condition may affect ours and any applicable supplier’s ability to investigate your complaint, and will affect your rights under this contract.
10. Force Majeure
Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by “Force Majeure”. For the purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination (including, without limitation, the ongoing effects of Covid-19), epidemics, pandemics or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control.
11. Jurisdiction and Applicable Law
These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of Australia only. You may however, choose the law and jurisdiction of New Zealand if you live their and if you wish to do so.
12. Other guest restrictions
In order to maintain the security and safety at all of our campsites we prohibit users who have been convicted of, or received a police caution for, a sexual offence (listed in Schedule 3 of the Sexual Offences Act) and have been made subject to the notification requirements under the sexual offenders register or a Sexual Harm Prevention Order. If we are made aware that either yourself or a member of your party are subject to these provisions then we reserve the right to terminate your booking in advance or whilst on site during your stay, without refund.
13. Insurance
We strongly recommend that you obtain adequate travel insurance in respect of your booking with us. You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, medical expenses in the event of accident or illness. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.
